We understand and try our best to deliver all orders on time. Once the order is made on our store, a confirmation message is sent to the number mentioned on the order form. Prior to dispatching, a confirmation call is made to the customer. Moreover, a call is made by the logistics company to confirm the expected time and day of delivery. Customers are requested to stay on the lookout for calls to avoid a hassle free delivery.
The shipment is handled by our logistics partners and the riders are instructed not to hand over the package prior to payment. Please understand that in the event of any problem the rider cannot and would not return the parcel. However, you can always reach our customer care at +92-304-1114789. The problem will be dealt with care and measures taken appropriately.
Returns and exchanges
All goods are thoroughly checked prior to shipping. Any item still found damaged or faulty can always be returned or exchanged by contacting our customer care at +92-304-1114789
RTW Creation is only liable to exchange or return items within 7 days from the date of delivery. Items claimed for exchange or return after 7 days are not acceptable.
In the event of a package being returned, it is the responsibility of the customer to have it returned undamaged. In case of damage, the product will be shipped back to the customer.
All refunds shall be made via bank transfer and only for the product value, not for any shipping charges incurred. Also, the shipping cost of the returns shall be borne by the customer.
In the event of a product being exchanged, the exchanged order will also incur delivery charges of Rs.150.
All returns shall be shipped to the following address: 141, D.M.C.H.S, Street 9, near Riaz Masjid, Karachi.